You can sign up for debit order on the Customer Zone
Debit order payments are processed on the 1st / 15th / 26th of every month depending on your selected date.
Step 3: Enter OTP
Step 4: Click on Account / Payments and Billing
Step 5: Select Edit Payment Info
Step 6: Choose New Payment Method
Step 7: Fill in required information and Proceed
7.1 Credit Card
7.2 Debit Order
Note:
Your banking information used for Vox debit orders must be verified. This is an additional security measure taken to protect your bank account from unauthorised use.
Once your services are activated, you will be required to accept the debit order mandate to complete the debit order process.
You will receive an email containing the mandate and can authorise the debit order by clicking ‘Accept’.
Alternatively, you can go to Customer Zone.
Step 1: Log in using your cell phone number
Step 2: Enter OTP
Step 3: Look for a big red banner saying, “Outstanding Debit Order Mandate”, and click “View Mandate”.
Step 4: Please review your details, scroll down, and tick the box.
Step 5: Click ‘Accept’
Once that’s done, you’ll receive a confirmation email to verify banking details.
Note:
Should you fail to accept the mandate, the debit order will be cancelled.
