ADSL

You don’t need a telephone line to order Uncapped Pure DSL. A telephone line is mandatory when ordering Uncapped Copper DSL as it runs over Openserve’s copper network.

The distance from the Openserve exchange, exchange capability and the quality of the copper can have an effect on your line speed. Vox DSL is a best-effort service and speeds cannot be guaranteed. Vox DSL is available at up to 5Mbps, 10Mbps, 20Mbps and 40Mbps, customers will pay for the speed selected regardless of the speed delivered.”

If there is ‘live’ Fibre in your area, or its presence is ‘imminent’, then Uncapped DSL orders won’t be allowed. Please order your service on our Fibre to the Home (FTTH) page.

If you want to retain your telephone number please port the number to Vox before you cancel your telephone line. You will be able to choose between an uncapped or rated voice package.

Vox has removed all Fair Use Policies (FUP) so you can have peace of mind that you will never run out of data or get throttled.

In the event of copper lines being stolen, they will not be repaired or replaced by the DSL service provider. You will be required to move to alternate forms of internet connectivity and an immediate cancellation of your DSL service will be logged.

Yes, you will need to notify your ISP and Openserve you would like to do a migration of your DSL Line to Vox. You will then be required to place a new order with Vox and sign a Vox contract. Vox will then retrieve your DSL Line from Openserve.

Note: Pure Connect DSL Lines cannot be migrated. Only Copper Connect DSL Lines can be migrated.