If your Vox service has been cancelled, you may need to return Vox-provided hardware such as routers, handsets, or other devices. Below is everything you need to know about our manual stock return process.

Why Do I Need to Return My Vox Hardware?

All hardware provided by Vox as part of your service agreement remains the property of Vox. This means:

  • The equipment is not part of a rent-to-own agreement.
  • It must be returned once your service ends.

How the Return Process Works

Vox has made returning hardware simple and free (for the first collection attempt).

Step 1: Fill in the Manual Returns Form

Begin the return process by completing this form: Manual Returns Form

Step 2: Courier Collection Arranged by Vox

Vox will schedule a free collection with the Courier during standard working hours (Monday to Friday).

Step 3: Prepare the Equipment

  • Ensure all hardware is securely packaged.
  • Include all accessories (e.g., power cables, antennas).
  • Label the parcel clearly with your name, Vox account number, and return reference (if provided).

Important Notice

If the hardware is not returned, the following will apply:

  • You will be charged the full replacement value of the equipment.
  • Ownership of the hardware will be legally transferred to you once billed.

To avoid this, please complete the return process as soon as possible after your cancellation.

Need Help?

If you have any questions about your return or are unsure which equipment must be returned, feel free to contact us: