Get notified of outages and down time

You can subscribe to outage notifications via the Vox Customer Zone here.

Our Monitoring and Network Operations Centre maintains a proactive approach to monitoring and testing our network and infrastructure to ensure quality of service and keep disruptions to a minimum.

Should there be any planned and unplanned service interruptions, we will communicate with you in a timely manner. Please note that all incident reports for major problems are provided within five to six working days of root cause identification and resolution.

Step 1: Log in to the Customer Zone

Step 2: Enter your Mobile Number

Step 3: Enter OTP

Step 3: Click on ‘Outage Notifications’

Step 4: Find the notifications option

Step 5: Enable notifications on your account