Logging a service request
Email help@voxtelecom.co.za or call us an 087 805 0530
When logging a service request, please have the following information on hand:
- Your name
- Account number in the subject line
- Contact details of your technical or support person
- A detailed fault description (if applicable)
- Indication of the number of users affected
- Physical location of the occurrence
- Indication of the impact of your services
- Any additional diagnostic information available in the form of screen dumps, files and trace routes
Tracking a service request
Logging a service request automatically creates a ticket in our system with a unique reference number. Our reference numbers look like this: VOX123456
To query the status of your request, you can either call us on 087 805 0530 or alternatively email us at feedback@voxtelecom.co.za.
Important: Always quote your reference number when tracking your service request.
Escalating your service or incident request
Our team managers are available on duty throughout the day to assist you with your request. You can contact any one of them by calling our service desk on 087 805 0530 or customer experience desk on 087 805 0506.
