Frequently Asked Questions
Yes, you can choose from the following dates: the 1st and the 26th of the month.
Yes, you can change the Debit order details via the Customer Zone.
If your account has a credit balance, the Invoices and Statements will not be sent, but are available on the Customer Zone to download. If your account has a payable balance, the Invoices and Statements will be sent to the nominated contact details on the account on or about the 22nd of each month.
Yes, you can pay upfront by multiplying your monthly subscription fee by 12 months. Do note that annual price increases may be applied during the 12-month period, which may influence the accuracy of the calculations over a 12-month period.
Contact us for more
If you have any questions or need more information about our products, don’t hesitate to reach out to our support team. We’re happy to assist you with any queries.
General Account Queries
Logging a Service Request
Compliments & Escalations
Customer Zone
Customer Zone
Next-level self-service made easy.
Take control of your account and services with our Customer Zone.
- Explore our latest promotions
- Manage your account with ease
- Access invoices and statements conveniently
- Upgrade, downgrade or cancel your services
- Track your orders and deliveries
- Enjoy a range of helpful resources
