What do I need to get up and running?
Vox will order a line from the Fibre supplier (for example Openserve, Frogfoot, Vumatel, WAN, Octotel, or DFA depending on your suburb) who then lays fibre outside the property boundary wall.
The fibre line supplier then needs to run fibre from your boundary wall to inside your home and connect it to a Customer Premises Equipment (CPE) device.
The make/model of the CPE device is supplier-dependent. Vox will then install a WAN-enabled wireless router (which is provided free of charge on all of our bundle offerings) to get you connected to super-fast internet.
How long does installation take?
From the time your order is placed and the Fibre Provider has indicated your home is ready for installation, the time to install is around 14 working days.
How do I stay updated after purchasing a package?
You will be notified via SMS and Email on the progress of your purchase.
I've ordered FTTH with Vox - how do I check the status of my order?
You can review the status of your order on the Customer Zone. In addition, Vox will email you updates of the progress of your order at every stage.
How does connecting to the Fibre work?
An auto-provisioned router will be sent to you. Once you have received it, the router can be self installed.
How does the Self Installation work?
Follow the step by step instructions here.
