Frequently Asked Questions
A QR code consists of an array of black and white squares containing information that is easy to access using a smartphone camera.
The QR code contains important information to set up your Vox SIP account.
No, with Vobi you can call any number, on any network, in any country. *International calls will be charged at prevailing rates.
Yes, Vobi can be used wherever you have Internet access. Please take note that roaming data charges may be applicable, depending on your mobile call plan.
Login to our Customer Zone to view your account details and configuration settings. You will be able to view your QR code here as well.
Yes, number porting regulations allow you to port any SA landline number or any 087 number to Vox.
No, unfortunately Vox is a licensed fixed line operator, thus you cannot use your cellphone number on Vobi. However, call forwarding can be made to your cellphone number and will be charged at prevailing prices.
Yes, you can request a landline number as a CLI (Calling Line Identification) at a cost of R12.00 excl. VAT, or port your existing landline number to Vox.
Yes, you can. Since the newer Huawei devices do not have Google services (i.e Play Store), a Cloud Softphone app can be downloaded to use Vobi: https://m.apkpure.com/cloud-softphone/cz.acrobits.softphone.cloudphone
Unfortunately call conferencing cannot be done on Vobi, as it is a one inbound and one outbound product, meaning one can only make and receive one call at a time.
Yes, calls can be transferred to another number.
Yes, Vobi has an instant messaging feature. However, this is limited to other users who have Vobi at no additional costs. Normal SMSs cannot be received or sent to mobile numbers.
Yes, Vobi has a video calling feature that is not limited to Vobi users only but a Vobi user can call any other app that supports VP8 and H264 codecs. However, this is limited to one call at a time, meaning multiple people can not do a video conference.
Contact us for more
If you have any questions or need more information about our products, don’t hesitate to reach out to our support team. We’re happy to assist you with any queries.
General Account Queries
Logging a Service Request
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